Privacy Policy

Oakmont Plumber North York ("we," "us," "our") is a licensed plumbing company serving North York and the Greater Toronto Area. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

We only collect information we need to provide plumbing service and respond to your inquiries:

• Contact details — your name, phone number, email, and service address, provided when you request a quote, book service, or contact us.
• Service details — description of the plumbing issue, photos you share, and job history related to your property.
• Payment information — processed by our third-party payment processor; we do not store full credit card numbers on our systems.
• Website data — basic analytics such as pages visited, device type, and referrer, collected through cookies and standard log files.

• To schedule, dispatch, and complete the plumbing service you requested.
• To send appointment confirmations, technician arrival updates, invoices, and follow-up communications.
• To respond to questions, warranty claims, and customer service requests.
• To meet legal, tax, and regulatory obligations.
• To improve our website, services, and customer experience.

When you provide your mobile number, you agree that Oakmont Plumber North York may send text messages related to your service, such as appointment confirmations, technician "on the way" notices, follow-up questions, and invoices.

Standard message and data rates apply. Oakmont Plumber North York does not charge you for the messages we send, but your mobile carrier's regular text messaging and data rates may apply to any messages exchanged with us. Message frequency varies depending on your service and communication preferences.

You can reply STOP to any text at any time to opt out of non-essential messages, or reply HELP for assistance. Opting out will not affect our ability to send messages needed to fulfill a service you've already booked (for example, a technician's arrival notice). We will never sell your phone number, and we do not use it for third-party marketing.

We do not sell your personal information. We only share information in these limited situations:

• Service providers we use to run the business — dispatch software, invoicing and payment processors, SMS/email delivery, and website hosting — under contracts that require them to protect your data.
• Legal obligations — when required by law, court order, or to protect our rights, staff, or customers.
• Business transfers — if our business is sold or reorganized, customer records may transfer to the new owner under the same protections.

Our website uses cookies and similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings; some features may not work as well without them.

We keep customer records for as long as needed to provide warranty support, comply with tax and regulatory requirements, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

• Ask us what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal record-keeping obligations).
• Unsubscribe from marketing emails via the link in the email, or opt out of texts by replying STOP.

To exercise any of these rights, contact us using the details below.

Our services are directed at adult homeowners and businesses. We do not knowingly collect information from children under 13.

We may update this Privacy Policy from time to time. The "Last updated" date above shows when the policy was most recently revised. Material changes will be posted on this page.

Questions or requests about your privacy?

• Phone: (647) 490-6679
• Email: contact@oakmontplumbernorthyork.ca
• Address: 40 Kodiak Crescent Unit 9, North York, ON M3J 3G5